Smartphones encourage mobile user churn

Caroline Gabriel reports on a new survey that is one index of the spectrum problems wireless carriers face.  She writes:

High end smartphones not only bring operators' networks crashing down with their high rates of data consumption, but they breed fickle consumers who will worsen churn levels, especially as users get more hostile to two-year contract lock-ins. The downside of the smartphone boom is highlighted in a survey by Nokia Siemens, which found that users of high end handsets are the least likely to stay with their carrier. ...

Link:  Rethink Wireless.  Other studies are cited as well.  --Dennis