Things radio can learn from Blockbuster’s problems

Mark Ramsey had a great essay yesterday on five things that radio can learn from Blockbuster.  Most important among them: “Pay attention to the way habits change” and “Talk to customers about the experience they want, not the one you’re giving them.” 

Link:  Mark Ramsey Media.  Make time for this.  --Dennis

Comments

[Steve Bass]

I particularly like the point about "don't buy your competitor until you've invested in your future." I've wondered about some of the larger radio station acquisitions that some of made lately and how they will work out over the long term.